French Customer Support Specialist - Lisbon (€3k Sign-On)

Cross Border Talents; Costa da Caparica; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a motivated French-speaking Customer Specialist in Lisbon to deliver high-quality support across multiple channels. You will handle account setup, login issues, transactions, and general troubleshooting while maintaining a client-first approach.

The ideal candidate has 0-1 year of customer support experience, strong leadership and communication skills, and a drive to learn and grow. Onsite role with relocation options and a signing bonus available.

Qualifications

• Fluent in French (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide prompt, high-quality support via phone, email, chat, and social platforms.
• Assist users with tasks like account setup, login/identity issues, transactions, and tech troubleshooting.
• Respond empathetically with professionalism and solution-focused mindset.
• Maintain accuracy and urgency in responses while focusing on customer needs.
• Build trust and rapport through clear communication and adherence to internal workflows.

Skills

French fluency (C2)

Customer support

Leadership

Analytical

Communication

Job description

Cross Border Talents is seeking a motivated French-speaking Customer Specialist in Lisbon to deliver high-quality support across multiple channels. You will handle account setup, login issues, transactions, and general troubleshooting while maintaining a client-first approach.

The ideal candidate has 0-1 year of customer support experience, strong leadership and communication skills, and a drive to learn and grow. Onsite role with relocation options and a signing bonus available.