French Customer Support Specialist in Braga

Cross Border Talents; Barcelos; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Allowance

Résumé du poste

A dynamic customer service firm in Braga is seeking a French Customer Support Specialist to provide exceptional client support. You will assist customers via various channels, addressing inquiries and improving service processes. Ideal candidates possess strong communication skills and are eager to learn. This role offers competitive compensation and various allowances.

Qualifications

• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Eagerness to learn and grow.

Responsabilités

• Assist clients via phone, chat, email, and social media.
• Address account, technical, and financial inquiries.
• Deliver exceptional support and foster strong customer relationships.
• Provide insights for process improvements.

Connaissances

Fluent in French (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Description du poste

French Customer Support Specialist in Braga

About the job French Customer Support Specialist in Braga

Ready to Take Your Career to the Next Level?

We’re seeking a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!