French Customer Success Specialist In Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation allowance

Onsite work

Resumo da oferta

An innovative consultancy firm is seeking a French Customer Success Specialist in Lisbon. The role involves providing exceptional support to clients in the sports industry through various channels while maintaining high standards of service. Candidates should be fluent in French, possess strong communication and leadership skills, and have some experience in customer support. Competitive compensation, bonuses, and allowances are offered.

Qualificações

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• 0–1 year experience in customer support.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, and financial matters.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Provide insights and suggestions to refine processes and improve service quality.

Conhecimentos

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

French Customer Success Specialist in Lisbon

About the job French Customer Success Specialist in Lisbon

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!