French Tech & Customer Support Specialist (Remote Portugal)

Multilingual Jobs Worldwide; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Career development programs

Private health insurance with dental

Relocation support

Multicultural work environment

Resumo da oferta

Multilingual Jobs Worldwide is hiring for a French-language tech support role in Lisbon, Portugal. You will provide French tech support via phone, chat, and email, resolve issues, and document cases while maintaining high customer satisfaction.

The position offers fully remote work (Portugal resident) or onsite options, relocation support, training, and a multicultural team. Ideal candidates are native French speakers with English proficiency, good communication, and a proactive, patient

Qualificações

• Native-level French (C2) and fluent in English.
• Customer support or Technical support experience is an advantage, but not required.
• Excellent communication skills to simplify complex topics.
• EU passport or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Assist with pre-sales, inquiries, and technical troubleshooting
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Conhecimentos

French C2

English fluency

Customer support experience

Technical support advantage

Descrição da oferta de emprego

Multilingual Jobs Worldwide is hiring for a French-language tech support role in Lisbon, Portugal. You will provide French tech support via phone, chat, and email, resolve issues, and document cases while maintaining high customer satisfaction.

The position offers fully remote work (Portugal resident) or onsite options, relocation support, training, and a multicultural team. Ideal candidates are native French speakers with English proficiency, good communication, and a proactive, patient