French-Speaking Travel Support Specialist (Porto, On-Site)

Concentrix; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Porto

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a French-speaking Customer Service Representative in Porto to assist customers with travel inquiries and issues. The role involves maintaining customer records and enhancing service delivery through collaboration.

Candidates should possess strong French and English skills, with experience in customer service, particularly in the travel industry. Full paid training and career development programs are part of the offer.

Qualificações

• At least 2 years experience in a customer service role, preferably within the travel industry.

Responsabilidades

• Respond to customer inquiries via various communication channels.
• Resolve customer issues and complaints efficiently.
• Assist clients with booking, modifying, and canceling travel arrangements.
• Provide accurate information about travel services and company policies.
• Maintain and update customer records in the CRM system.
• Collaborate with team members and other departments.
• Collect and report customer feedback for service improvement.

Conhecimentos

High level of French (written and oral)

Fluent in English (B2)

GDS experience

Positive attitude

Analytical skills

Descrição da oferta de emprego

Concentrix is seeking a French-speaking Customer Service Representative in Porto to assist customers with travel inquiries and issues. The role involves maintaining customer records and enhancing service delivery through collaboration.

Candidates should possess strong French and English skills, with experience in customer service, particularly in the travel industry. Full paid training and career development programs are part of the offer.