Porto-Based European Portuguese Customer Specialist

Concentrix Portugal; Porto; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Indefinite contract

Performance bonus

Central Porto location

Referral bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal is seeking a Customer Service Representative in Porto for an on-site role. You will respond to inquiries via multiple channels, keep CRM updates accurate, and build strong customer relationships.

We offer full training, onboarding support, and opportunities for career development within a global team. The role emphasizes travel and hospitality awareness, empathy, and high-quality service delivery across all customer interactions.

Qualificações

• Fluent in European Portuguese (written and spoken) with strong English for internal communication.
• Experience in customer service, preferably travel or online booking.
• Passionate about travel and hospitality with understanding of travelers' needs.
• Able to interpret and apply company policies and service guidelines.
• Capable of independent work, sound decision-making, and accurate documentation.
• Strong problem-solving skills with personalized solutions.

Responsabilidades

• Respond to customer inquiries across multiple channels (email, chat, phone).
• Maintain accurate, timely updates in CRM systems with relevant details.
• Build strong relationships and resolve issues professionally and empathetically.
• Enhance loyalty and satisfaction by providing effective solutions and seamless interactions.
• Maintain friendly, professional tone to foster trust and engagement.
• Collaborate with team and management to optimize workflows and experiences.
• Identify recurring issues and suggest process/policy improvements.

Conhecimentos

EU Portuguese

English

Customer service

Empathy

Independent work

Problem-solving

Descrição da oferta de emprego

Concentrix Portugal is seeking a Customer Service Representative in Porto for an on-site role. You will respond to inquiries via multiple channels, keep CRM updates accurate, and build strong customer relationships.

We offer full training, onboarding support, and opportunities for career development within a global team. The role emphasizes travel and hospitality awareness, empathy, and high-quality service delivery across all customer interactions.