French-speaking Travel Support Advisor

Cross Border Talents; Porto; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Job summary

A customer service organization in Porto is seeking a Customer Advisor to support travelers globally. The ideal candidate will possess fluency in French and English, and at least 1 year of customer support experience. Responsibilities include providing assistance through various communication channels, managing bookings, and meeting performance goals in a dynamic and team-oriented workplace. Join us for competitive salary and excellent benefits.

Qualifications

• EU citizenship or valid Portuguese residency card is required.
• Minimum 1 year of experience in Customer Support.
• Professional, detail-oriented mindset, eager to grow.

Responsibilities

• Deliver accurate assistance via phone, email, and chat.
• Support customers with bookings and refunds.
• Achieve performance goals, including quality benchmarks.

Skills

Fluent in French (C1 level)

Fluent in English (B2 level)

Strong analytical skills

Strong creative abilities

Strong communication abilities

Job description

A customer service organization in Porto is seeking a Customer Advisor to support travelers globally. The ideal candidate will possess fluency in French and English, and at least 1 year of customer support experience. Responsibilities include providing assistance through various communication channels, managing bookings, and meeting performance goals in a dynamic and team-oriented workplace. Join us for competitive salary and excellent benefits.