French Customer Advisor in Porto | Fixed Shifts

Cross Border Talents; Porto; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Resumo da oferta

A customer service organization in Porto is seeking a Customer Advisor to support travelers globally. The ideal candidate will possess fluency in French and English, and at least 1 year of customer support experience. Responsibilities include providing assistance through various communication channels, managing bookings, and meeting performance goals in a dynamic and team-oriented workplace. Join us for competitive salary and excellent benefits.

Qualificações

• EU citizenship or valid Portuguese residency card is required.
• Minimum 1 year of experience in Customer Support.
• Professional, detail-oriented mindset, eager to grow.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS.

Responsabilidades

• Deliver accurate assistance via phone, email, and chat.
• Support customers with bookings and refunds.
• Achieve performance goals, including quality benchmarks.
• Meet performance goals including quality and SLA targets.
• Stay informed on travel regulations and internal systems.
• Deliver clear, practical solutions with a customer-centric approach.
• Suggest process improvements based on feedback.

Conhecimentos

Fluent in French (C1 level)

Fluent in English (B2 level)

Strong analytical skills

Strong creative abilities

Strong communication abilities

Descrição da oferta de emprego

Begin Your Career as a Customer Advisor — Support Travellers Around the Globe

Step into a vibrant and team-oriented workplace where your communication abilities and proactive approach can have a real impact. If you’re passionate about assisting others, managing travel inquiries, and thriving in an organised, fast-moving environment, this role may be an excellent opportunity for you.

Role Overview

As a Customer Advisor, you will help create seamless and worry-free travel experiences for customers worldwide. By communicating clearly and professionally across various channels, you’ll support clients with reservations, modifications, cancellations, and general travel inquiries. This position is well-suited for individuals who are detail-oriented, customer-driven, and motivated to develop within the travel and service sector.

Key Responsibilities

• Deliver accurate, empathetic, and professional assistance via phone, email, and chat
• Support customers with bookings, itinerary updates, cancellations, and refund processes
• Adhere to internal guidelines (SOPs) to resolve cases effectively or escalating when necessary
• Achieve established performance goals, including quality benchmarks and SLA targets
• Remain informed about travel regulations, internal systems, and destination requirements through ongoing training
• Maintain a customer-centric mindset by providing clear, efficient, and practical solutions
• Contribute feedback and ideas to optimize processes and improve the overall customer experience

Requirements

• Language Skills: Fluent in French (C1 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level?

Apply now and be a key player in delivering outstanding customer experiences while advancing your career!