French-Speaking Customer Support Pro – Porto (On-site)

FH Collective Academy; Porto; On-site; EUR 10,358 - 12,407; Full time

Benefits offered by this job

Base Salary: €1,020 gross x14 salaries

Bonus: €100 guaranteed (first 3 months)

Meal Allowance: €9.60/day

Transport Support: Up to €40/month

Welcome Bonus: €150 gross

Job summary

A customer support company located in Porto is seeking a Customer Support Specialist fluent in French and with a good command of English. In this full-time role, you will assist French-speaking clients, handle inquiries via various communication channels, and ensure customer satisfaction. The position offers a gross salary of €1,020 x14 months, performance bonuses, meal allowances, and transport support. Candidates should be local and available for on-site work.

Qualifications

• Fluent in French (C2) with a good level of English.
• Previous customer service experience is a plus.
• Capable of working in rotational shifts.

Responsibilities

• Provide high-quality support to French-speaking customers.
• Handle inquiries via phone, email, or chat.
• Resolve issues efficiently while ensuring customer satisfaction.
• Maintain accurate records in internal systems.
• Work closely with internal teams to improve service quality.

Skills

Customer-oriented mindset

Strong communication

Problem-solving skills

Fluent in French (C2)

Good English level

Job description

A customer support company located in Porto is seeking a Customer Support Specialist fluent in French and with a good command of English. In this full-time role, you will assist French-speaking clients, handle inquiries via various communication channels, and ensure customer satisfaction. The position offers a gross salary of €1,020 x14 months, performance bonuses, meal allowances, and transport support. Candidates should be local and available for on-site work.