French-Speaking Travel Advisor

Personalbüro U. Herrmann; Lisboa; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive base salary & bonuses

Continuous training & career growth

Performance-driven environment

Six-week nesting period

Zusammenfassung

Personalbüro U. Herrmann is seeking on-site Travel Advisors in Lisbon to deliver excellent service in French with strong English support. You will handle queries, bookings, and adjustments via chat, email, and phone, while maintaining precise records and following quality standards.

The role emphasizes data-driven insight, reporting, and collaboration within a fast-growing BPO environment. A six-week nesting period and ongoing training are provided.

Qualifikationen

• C2 French language proficiency and C1 English.
• Experience in data analysis within a BPO or contact centre.
• Advanced Excel and reporting/data visualization skills.
• Excellent communication for diverse stakeholders.

Aufgaben

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.

Kenntnisse

French C2

English C1

Data analysis

Advanced Excel

Reporting & visualization

Tools

Excel

Jobbeschreibung

Start: 02.11.26
We are partnering with a leading Outsourcing/BPO consultancy to search for enthusiastic French-speaking Travel Advisors to join their Lisbon operations in August. In this role, you’ll provide outstanding support via chat, email, and phone for customers in the travel and booking sector. You’ll handle queries, reservations, and adjustments, ensuring every customer experience is smooth and positive.

You’ll also enjoy a structured onboarding program, including a six-week nesting period with guided coaching to set you up for success.

Your Role

Respond to customer queries via chat, email, and phone.
Assist with bookings, reservations, and adjustments.
Resolve customer enquiries quickly, accurately, and professionally.
Keep detailed case records and maintain clear communication.
Follow internal procedures and quality standards.
Support continuous improvement with data analysis and performance insights.
Prepare ad hoc reports for internal and client use.

• C2 French speaker with C1 English skills Ability to work on site in Lisbon city center Experience in data analysis within a BPO or contact centre is strongly preferred Advanced Excel and reporting/data visualization skills. Strong analytical thinking, attention to detail, and accuracy. Ability to translate complex data into actionable insights. Excellent communication skills for diverse stakeholders.

• Competitive base salary and bonuses Integration into a leading BPO company with strong growth potential. A dynamic, collaborative, and performance-driven environment. Continuous training and career progression opportunities. Schedule: Rotating shifts from 08:00–22:00, 40 hours/week, Monday–Sunday.