Spanish-Speaking Travel Advisor With English C1 In Lisbon

Personalbüro U. Herrmann; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Structured onboarding

Job summary

Personalbüro U. Herrmann in Lisbon is seeking enthusiastic Spanish-speaking Travel Advisors to support customers in the travel and booking sector. You will handle queries, reservations, and adjustments via chat, email, and phone, ensuring a smooth and positive customer experience.

The role includes a structured onboarding program with a six-week nesting period and guided coaching to set you up for success.

Responsibilities

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.

Job description

Start: 22.10.
Workster partners with a leading Outsourcing/BPO consultancy to search for enthusiastic Spanish-speaking Travel Advisors to join their Lisbon operations. In this role, you’ll provide outstanding support via chat, email, and phone for customers in the travel and booking sector. You’ll handle queries, reservations, and adjustments, ensuring every customer experience is smooth and positive.

You’ll also enjoy a structured onboarding program, including a six-week nesting period with guided coaching to set you up for success.

Your Role

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.