French-Speaking Customer Service Advisor - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to support French-speaking customers across phone, chat and email. Your tone and follow-through matter as much as the answers you provide, and you will keep case notes accurate. This on-site role in Lisbon requires 8 hours daily, 5 days a week.

Requirements include French: Fluent; English: B1; and EU work eligibility. Prior customer-facing experience is a plus, and you should be reasonably tech-proficient to learn internal

Qualifications

• Fluent in French
• English: B1 level
• EU work eligibility

Responsibilities

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Skills

French

English (B1)

Customer-facing experience

Job description

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to support French-speaking customers across phone, chat and email. Your tone and follow-through matter as much as the answers you provide, and you will keep case notes accurate. This on-site role in Lisbon requires 8 hours daily, 5 days a week.

Requirements include French: Fluent; English: B1; and EU work eligibility. Prior customer-facing experience is a plus, and you should be reasonably tech-proficient to learn internal