French-Speaking Frontline Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Job summary

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal. The role is on-site, with a standard 8-hour day over five days, and requires fluent French with English at B2 level. You will resolve inquiries, keep customers satisfied, and collaborate with a cross-functional team.

Experience in customer-facing roles is a plus, but not essential. Eligibility to work in the EU and in Portugal is required; no sponsorship is mentioned.

Qualifications

• Fluency in French and a functional command of English (B2).
• Prior customer-facing experience is a plus but not required.

Responsibilities

• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases to close them efficiently

Skills

French Fluent

English B2

Job description

Cross Border Talents is hiring a Customer Support Representative in Lisbon, Portugal. The role is on-site, with a standard 8-hour day over five days, and requires fluent French with English at B2 level. You will resolve inquiries, keep customers satisfied, and collaborate with a cross-functional team.

Experience in customer-facing roles is a plus, but not essential. Eligibility to work in the EU and in Portugal is required; no sponsorship is mentioned.