French-Speaking Tech Support Specialist (Relocation)

Europe Language Jobs; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Multicultural workplace

Resumo da oferta

Europe Language Jobs is seeking a French-speaking technical support specialist in Porto. You will provide French-language support via phone, chat, and email, resolving issues and documenting cases to ensure high customer satisfaction.

Fluency in French (native/C2) and English is required. Relocation support and a multicultural workplace are part of the package, with a dynamic, international team and clear escalation processes.

Qualificações

• Native-level French (C2) and fluent in English.
• Experience in Customer service or Technical support is an advantage but not required.
• Excellent communication skills to simplify complex topics.
• Patient, proactive, and team-oriented.
• EU passport/ID or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Conhecimentos

French (Native/C2)

English (Fluent)

Descrição da oferta de emprego

Europe Language Jobs is seeking a French-speaking technical support specialist in Porto. You will provide French-language support via phone, chat, and email, resolving issues and documenting cases to ensure high customer satisfaction.

Fluency in French (native/C2) and English is required. Relocation support and a multicultural workplace are part of the package, with a dynamic, international team and clear escalation processes.