French Speaking Technical Support Agent In Porto, Portugal

Europe Language Jobs; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Multicultural workplace

Resumo da oferta

Europe Language Jobs is seeking a French-speaking technical support specialist in Porto. You will provide French-language support via phone, chat, and email, resolving issues and documenting cases to ensure high customer satisfaction.

Fluency in French (native/C2) and English is required. Relocation support and a multicultural workplace are part of the package, with a dynamic, international team and clear escalation processes.

Qualificações

• Native-level French (C2) and fluent in English.
• Experience in Customer service or Technical support is an advantage but not required.
• Excellent communication skills to simplify complex topics.
• Patient, proactive, and team-oriented.
• EU passport/ID or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Conhecimentos

French (Native/C2)

English (Fluent)

Descrição da oferta de emprego

Are you tech-savvy and fluent in French with a passion for problem-solving? Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

• Native-level French (C2) and fluent in English
• Previous experience in Customer service or Technical support is an advantage. but not required
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team-oriented
• Highly confidential with sensitive information
• EU passport/ID or valid residence permit