French-Speaking Tech Support & Customer Care Specialist

Eugenia Talent; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Performance bonuses

Accommodation for a fee

Relocation flight reimbursement

Initial training

Team building activities

Modern office near restaurants

Job summary

Eugenia Talent is seeking a Customer Care Specialist in Lisbon to support French-speaking clients via phone, email and chat, providing technical platform assistance and accurate CRM data. You will strive for high customer satisfaction and effective issue resolution.

Fluent French and English are required; CRM experience is a plus. The Lisbon office offers a modern workspace with nearby restaurants and a friendly team environment, plus initial training and ongoing learning opportunities.

Qualifications

• Native-level French language skills required.
• Fluent English is essential.
• Experience with CRM systems is a plus.

Responsibilities

• Assist customers by phone, email and chat.
• Provide technical platform assistance and escalate as needed.
• Ask clear questions to understand customer needs.
• Document interactions and gather information in the system.
• Aim for high levels of customer satisfaction.

Skills

French (native)

English (fluent)

Tools

CRM software

Job description

Eugenia Talent is seeking a Customer Care Specialist in Lisbon to support French-speaking clients via phone, email and chat, providing technical platform assistance and accurate CRM data. You will strive for high customer satisfaction and effective issue resolution.

Fluent French and English are required; CRM experience is a plus. The Lisbon office offers a modern workspace with nearby restaurants and a friendly team environment, plus initial training and ongoing learning opportunities.