Customer Technical Support French Speaking

EU Talent Hub; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support French Speaking specialist in Lisbon. This full-time role focuses on delivering exceptional support to French-speaking clients, ensuring high satisfaction levels, troubleshooting issues, and collaborating with teams to enhance support processes. Ideal candidates will possess strong interpersonal and analytical skills alongside proficiency in both French and English. A Bachelor's degree or relevant experience is advantageous.

Responsibilities

• Provide exceptional customer support to French-speaking clients.
• Ensure high levels of customer satisfaction.
• Effectively communicate solutions and troubleshoot problems.
• Collaborate with team members to enhance support processes.

Skills

Strong Interpersonal Skills

Customer Satisfaction

Analytical Skills

Communication in French

Communication in English

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Technical support systems and tools

Job description

This is a full-time position for a Customer Support French Speaking role based in Lisbon. The role involves providing exceptional customer support to French-speaking clients by addressing issues. Responsibilities also include ensuring high levels of customer satisfaction, effectively communicating solutions, and troubleshooting problems. You will collaborate with team members to enhance support processes and share customer insights for continuous improvement.

Qualifications

• Strong Interpersonal Skills and the ability to ensure high levels of Customer Satisfaction
• Experience in Customer Support roles and proficiency in resolving customer concerns effectively
• Sound Analytical Skills to deliver efficient solutions
• Excellent Communication skills in both French and English
• Ability to work in a team-oriented environment and manage multiple tasks efficiently
• Familiarity with technical support systems and tools is advantageous
• Bachelor's degree or equivalent experience in a related field is an added advantage