Premium Concierge & Customer Relations Specialist

Eugenia Talent; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal Card

Hybrid option

Direct contract

Professional growth

Internal training

Great office space in Lisbon

Job summary

Eugenia Talent in Lisbon is seeking a French-speaking Customer Relation Executive with English basics to join their premium concierge services team on a full-time basis in Lisbon, with a hybrid work arrangement.

You will provide high-quality assistance by phone and email, present the company’s services, analyze options for customers, update customer files, and escalate requests when needed, joining a supportive and professional team.

Qualifications

• Proficiency in French (spoken and written)
• Basic English proficiency
• Strong communication and interpersonal skills
• Attention to detail, rigor, and reliability
• Experience with office tools and CRM systems

Responsibilities

• Provide high-quality phone and email assistance to clients
• Present the company’s services clearly (banking, insurance, bookings, concierge)
• Analyze and propose best options to customers
• Perform updates on customer files
• Identify and escalate requests needing collaboration with another team

Skills

French (spoken & written)

English (basic)

Communication skills

Interpersonal skills

Attention to detail

Time management

Customer service

CRM

Office tools

Tools

Office

CRM

Job description

Eugenia Talent in Lisbon is seeking a French-speaking Customer Relation Executive with English basics to join their premium concierge services team on a full-time basis in Lisbon, with a hybrid work arrangement.

You will provide high-quality assistance by phone and email, present the company’s services, analyze options for customers, update customer files, and escalate requests when needed, joining a supportive and professional team.