French Customer Specialist in Braga

Cross Border Talents

Braga

In loco

EUR 12.000 - 18.000

Tempo pieno

38 ore fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Meal allowance

Transportation support

Health & Life Insurance

Onsite work

Performance bonus

Descrizione del lavoro

Cross Border Talents seeks a Customer Support Specialist in Braga, Portugal to assist users of an international digital healthcare platform. You will respond via phone, email, and live chat, guide users through registration and navigation, and resolve account or access issues with clarity and empathy.

Fluency in French (C1/C2) is required. 0–1 year in customer support is preferred. This onsite role includes meal allowance, transportation support, and health & life insurance.

Competenze

Fluent in French (C1/C2)
EU citizenship or Portuguese residency card
0–1 year in customer support or related role
Strong communication, analytical, and problem-solving abilities
Eager to learn, adaptable, and motivated to grow in a fast-paced environment

Mansioni

Support users through phone, email, live chat, and other channels.
Help customers register, access accounts, manage profiles, and navigate the platform.
Respond to questions about appointments, services, and platform features.
Assist users with login difficulties, technical errors, or access problems.
Provide step-by-step guidance to resolve common platform issues.
Explain procedures and available services in a clear and accessible way.

Conoscenze

French (C1/C2)

Customer support

Communication

Problem-solving

Descrizione del lavoro

Be Part of the Future of Digital Healthcare – Customer Support Specialist!

Do you enjoy assisting others and making technology easier to use? Join an international team working within the digital healthcare industry, where you will help users access essential online services and make the most of innovative healthcare solutions.If you are patient, approachable, detail-oriented, and enjoy solving problems, this is a great opportunity to develop your customer service skills while contributing to a service that improves the way people interact with healthcare.

Role Overview:

As a Customer Support Specialist, you will assist users of an innovative online healthcare service, acting as their first point of contact whenever they need guidance or encounter difficulties. You will help them navigate the platform, manage their accounts, access available services, and resolve technical or administrative questions.

Your focus will be on delivering clear, reliable, and empathetic assistance while ensuring that all interactions meet strict quality, confidentiality, and data protection standards.

Key Responsibilities:

Support users through phone, email, live chat, and other available communication channels.
Help customers register, access their accounts, manage profiles, and navigate the platform.
Respond to questions concerning appointments, available services, account settings, and platform features.
Assist users experiencing login difficulties, technical errors, or problems accessing specific functionalities.
Provide step-by-step guidance to help users resolve common platform-related issues.
Explain procedures and available services in a clear and accessible way.
Handle customer complaints and sensitive inquiries with patience, discretion, and professionalism.
Investigate reported issues and coordinate with specialized departments to find appropriate solutions.
Ensure all customer interactions and case updates are accurately documented in internal systems.
Handle personal and confidential information responsibly, following privacy and data protection policies.
Collaborate with internal teams to improve service quality and ensure efficient case resolution.
Work towards individual performance targets, maintaining high standards of customer satisfaction, accuracy, and productivity.
Keep up to date with platform developments, new functionalities, internal procedures, and service guidelines through continuous training.

Requirements:

Language Proficiency:Fluent in French (C1/C2 level)
Eligibility:EU citizenship or a valid Portuguese residency card
Experience:0–1 year in customer support or a related role is a plus
Skills:Strong communication, analytical, and problem-solving abilities
Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?