French-speaking Senior Travel Agent

Careerxtra; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid parental and bereavement leave

Mental health support

Continuous learning and career growth opportunities

Job summary

A leading travel agency is looking for a French-speaking Senior Travel Agent to provide exceptional support to travelers. This role involves handling various travel-related inquiries, ensuring world-class service, and collaborating with internal teams. The ideal candidate is fluent in French and English, has experience in customer service within the travel industry, and is familiar with GDS systems. The position offers competitive remuneration and opportunities for career growth in a dynamic, multicultural team environment.

Qualifications

• Fluent in French and strong English communication skills required.
• Proven experience in customer service, ideally in travel.
• Experience using GDS systems is mandatory.

Responsibilities

• Provide personalized support to travelers in French and English.
• Assist with travel bookings and inquiries efficiently.
• Collaborate with teams to improve customer experience.

Skills

Fluent in French

Strong English communication skills (C1 level)

Customer service experience

GDS systems experience (Sabre, Amadeus, or Galileo)

Organisational skills

Problem-solving skills

Proficient with Gmail, Zendesk, Slack, and Salesforce

Job description

About the job French-speaking Senior Travel Agent

Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type: Full-time
Remuneration: Competitive base salary

We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of travel-related and technical inquiries from routine platform assistance to urgent, last-minute travel situations while ensuring each customer receives world-class service.

You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.

Key Responsibilities

• Deliver high-quality, personalized support to travelers in French and English.
• Assist with travel bookings, changes, and inquiries efficiently and professionally.
• Stay informed about travel industry trends, tools, and platform updates.
• Collaborate with cross-functional teams to identify areas for product and process improvement.
• Build positive relationships across global teams and ensure customer satisfaction.
• Consistently meet and exceed performance KPIs.

Requirements

• Fluent in French, with strong English (C1 level) communication skills.
• Proven experience in customer service, ideally within the travel or hospitality industry.
• Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
• Excellent communication, organisational, and problem-solving skills.
• Comfortable working with metrics and performance goals.
• Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday), including early mornings, evenings, and weekends.
• Collaborative, detail-oriented, and adaptable in a dynamic environment.
• Competitive remuneration package based on experience and performance.
• Opportunity to work within a dynamic and multicultural team.
• Comprehensive medical, dental, and vision coverage.
• Paid parental and bereavement leave.
• Mental health support and connectivity stipends.
• Continuous learning and career growth opportunities.
• Positive, inclusive, and supportive work environment.