French-Speaking Customer Travel Advisor

Pkrecruiting; Porto; Presencial; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Health insurance from day one

Meal allowance

On-site in Porto

Professional training

Resumo da oferta

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Travel Advisors for an international business travel project based in Porto, Portugal. You will assist business travelers with bookings and inquiries using an innovative platform.

The role requires native French, English at C1, and at least two years in customer service. It offers an office-based position in Porto, paid training, relocation support, health insurance from day one, and a

Qualificações

• Native-level French required for customer interactions.
• English proficiency at C1 level.
• Minimum 2 years in customer service, travel/hospitality preferred.
• High School Diploma or equivalent.
• Strong communication and problem-solving abilities.
• Proficient with CRM systems and digital tools.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist business travellers with booking, modifying, and cancelling travel arrangements.
• Provide accurate information about travel services, destinations, and policies.
• Resolve inquiries and complaints efficiently, escalating complex cases as needed.
• Maintain and update customer records in the CRM.
• Collaborate with internal teams to ensure swift issue resolution.
• Contribute to service improvements through customer feedback.
• Deliver a professional and personalized experience every interaction.

Conhecimentos

Native French

English C1

Customer service experience

Strong communication

Organizational skills

Problem-solving

CRM familiarity

Adaptability

Attention to detail

Formação académica

High School Diploma

Ferramentas

CRM software

Multiple digital tools

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Travel Advisors for an international business travel project based in Porto, Portugal. If you have experience in customer service and a passion for travel, this is an exciting opportunity to join a team supporting business travelers across the globe. You will assist customers with their travel arrangements while ensuring a seamless, efficient, and professional experience through an innovative corporate travel platform.

Your Role

• Provide customer support via phone, email, and chat in French and English
• Assist business travelers with booking, modifying, and cancelling travel arrangements
• Provide accurate information about travel services, destinations, and company policies
• Resolve customer inquiries and complaints efficiently, escalating complex cases when necessary
• Maintain and update customer records within the CRM system
• Collaborate with internal teams to ensure fast and effective issue resolution
• Collect customer feedback and contribute to continuous service improvements
• Deliver a professional and personalized customer experience throughout every interaction

Your Qualifications

• Native-level fluency in French
• English proficiency at C1 level
• Minimum 2 years of customer service experience, preferably within the travel or hospitality industry
• High School Diploma (12th grade or equivalent)
• Excellent written and verbal communication skills
• Strong organizational and problem-solving abilities
• Comfortable working with CRM systems and multiple digital tools
• Adaptable, flexible, and able to thrive in a fast-paced environment
• Customer-focused mindset with strong attention to detail

The Offer

• Office-based position in Porto, Portugal
• Comprehensive onboarding and paid training
• Relocation support for candidates moving from outside Portugal, including accommodation in a shared apartment for up to 12 months
• Health insurance from day one of employment (upon completion of the required local registration)
• Meal allowance
• Stable employment with long-term career development opportunities
• Modern, multicultural, and supportive working environment
• Opportunity to work on an innovative business travel platform serving international corporate clients

Relocation

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary.
• Inside Portugal - only available if candidates are coming directly from a competitor
• Health Insurance since day 1 for small amount, free after 6 months