Tech Support Specialist with French

Boeva Tech; Porto; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Portuguese language courses

Sports, cooking, and social activities

Friendly multicultural environment

Holiday & Christmas bonuses

Monthly food allowance

Resumo da oferta

Boeva Tech in Portugal is seeking a French-speaking Tech Support Specialist (Tier 1) to act as the first point of contact for customers using our SaaS platform. You will diagnose issues, provide solutions, and help users maximize the platform’s potential, with a focus on accuracy and customer satisfaction.

You’ll collaborate with global teams, perform basic SQL data checks, and escalate complex cases when needed, contributing to product improvement and a seamless user experience across the

Qualificações

• Native-level French with strong written and verbal skills.
• SQL knowledge is required.
• English at least B2 for collaboration.
• Experience in technical support or customer service is a plus.
• Tech-savvy with SaaS or fintech interest.
• Strong analytical thinking and customer-oriented mindset.

Responsabilidades

• Act as first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Conhecimentos

French

SQL

English B2

Analytical thinking

Customer service

Descrição da oferta de emprego

Tech Support Specialist (Tier 1) French Market

Location: Lisbon, PortugalStart Dates: 14/09, 15/10

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French, with strong written and verbal communication skills.
• Intermediate English (B2 level) for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment
• Trial Period: 1 month
• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses
• Access to sports, cooking, and social activities
• Friendly, multicultural environment with career development opportunities

Hiring Process

1. Application Review
2. Online Language Assessment
3. Interview with the Client

Portuguese residency card required.

Ready to take your tech career to the next level?