Tech Support SQL Specialist with French (remote Porto area)

Business Intelligence Sales Consultants; Guimarães; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday & Christmas bonuses

Monthly food allowance

Free Portuguese language courses

Access to sports, cooking, and social

Friendly, multicultural environment

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon, Portugal, seeks a native French-speaking Tech Support Specialist (Tier 1) for the French market. This temporary role offers real renewal potential and a hands-on path in a fast-growing SaaS environment.

Your responsibilities include being the first contact for customers, diagnosing and resolving issues, guiding users through the platform, and applying SQL for data checks and basic queries while collaborating with global teams to improve product

Qualificações

• Native-level French with strong written and verbal communication skills.
• Intermediate English (B2) for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Responsabilidades

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Conhecimentos

Native French

English B2

Analytical thinking

Customer-oriented

Ferramentas

SQL

Descrição da oferta de emprego

Tech Support SQL Specialist (Tier 1) French Market

Location: Lisbon, Portugal

Start Dates: 14/09, 15/10

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French, with strong written and verbal communication skills.
• Intermediate English (B2 level) for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment
• Trial Period: 1 month
• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses
• Access to sports, cooking, and social activities
• Friendly, multicultural environment with career development opportunities

Hiring Process

• Application Review
• Online Language Assessment
• Interview with the Client

Portuguese Residency Card Required.