Customer Representative (French-speaking) - Iconic Motorcycle Brand

Concentrix; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Referral bonus

Paid training

Career development

Resumo da oferta

Concentrix is seeking a Customer Representative (French-speaking) in Lisbon, Portugal (On-Site). You will manage inbound calls, real-time chat, emails, and social media, acting as the primary liaison for members and providing information on programs and benefits.

You will assist with merchandise, parts, and accessories queries and help drive engagement within the motorcycle community. The role emphasizes high-quality service, with training provided and opportunities for career development in a

Qualificações

• Proficient in French and English (written and spoken).
• Genuine passion for motorcycles is preferred.
• Typing and computer skills (MS Office).
• Able to explain complex concepts clearly and concisely.
• Customer service experience is a plus but not required.

Responsabilidades

• Handle inbound calls and real-time chat, emails, and social media with a professional, friendly tone.
• Serve as primary liaison for members, sharing information on programs and benefits.
• Answer questions about merchandise, parts, and accessories.
• Promote upcoming events and rally participation to engage the community.
• Support dealerships with how-to questions and partnerships within the network.
• Address complaints with empathy to maintain brand loyalty.

Conhecimentos

French language

English (B2)

Motorcycle enthusiast

Typing / MS Office

Clear explanation

Ferramentas

MS Office

Descrição da oferta de emprego

Job Title

Customer Representative (French-speaking) - Iconic Motorcycle Brand

Job Description

Experience the power of a game-changing career!

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

This is more than a customer service role—it’s a chance to build a career while working closely with a globally admired motorcycle brand, where passion, performance, and customer experience ride side by side.

What You Will Do In This Role

• Manage inbound calls, as well as real-timechat, emailsupport, and social media, ensuring every interaction feels like a professional and friendly greeting.
• Act as the primary liaison for members. You will provide information on programs, membership benefits, and assist with new member orientations.
• Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
• Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.

Your Qualifications

• Have a high level of French and fluent in English (B2) - Both languages written and oral
• Are genuinely passionate about motorcycles. (Active riders and motorcycle enthusiasts are strongly preferred)
• Have good typing and computer skills (MS Office applications)
• Are tech-savvy, with the ability to quickly learn new software and tools
• Have the ability to explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required

What’s In It For You

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.