French-Speaking Insurance Customer Advocate – Lisbon

Concentrix; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Full paid training on the company and project

Career development programs

Bring‑a‑friend referral bonus opportunities

Resumo da oferta

Concentrix is seeking a Customer Representative (French-speaking) in Lisbon, Portugal. In this on-site role, you will handle client inquiries regarding insurance policies, ensuring quality service while meeting performance goals. The ideal candidate will be fluent in French (C2) and English (B2), have excellent communication skills, and a proactive, team-oriented attitude. Competitive salary, performance bonuses, and career development programs are offered.

Qualificações

• High level of French (C2) and fluency in English (B2).
• Previous customer service experience is a plus.
• Excellent verbal and written skills with a formal and diplomatic stance.
• Proactive, self‑motivated, and a strong team player.

Responsabilidades

• Receive telephone calls or chats from clients regarding their insurance policy information.
• Process cases via transactions in the client policy administration system or by preparing and sending replies.
• Perform indexation and electronic archiving in the document management tool.
• Manage policy change requests, updating payment details.
• Handle claims and cancellations.

Conhecimentos

Fluent in French (C2)

Fluent in English (B2)

Customer service experience

Excellent verbal and written skills

Proactive and self-motivated

Team player

Descrição da oferta de emprego

Concentrix is seeking a Customer Representative (French-speaking) in Lisbon, Portugal. In this on-site role, you will handle client inquiries regarding insurance policies, ensuring quality service while meeting performance goals. The ideal candidate will be fluent in French (C2) and English (B2), have excellent communication skills, and a proactive, team-oriented attitude. Competitive salary, performance bonuses, and career development programs are offered.