French-Speaking Gaming Support Specialist in Lisbon (Onsite)

RDN CONS; Coimbra; Presencial; EUR 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Accommodation provided

Full-time role

Onboarding & training

Health insurance

Meal allowance

International environment

Modern office in Lisbon

Career growth

Resumo da oferta

RDN CONS in Lisbon, Portugal is seeking a French-speaking Customer Support Agent to join an international gaming project. This onsite role offers a fully paid relocation package and permanent accommodation, plus comprehensive onboarding and product training.

You will support French-speaking players across channels, handling account, product and technical questions, while collaborating with a diverse global team in a modern Lisbon office.

Qualificações

• Fluent French language required.
• Good command of English both written and spoken.
• Strong communication and problem-solving abilities.

Responsabilidades

• Providing customer support via phone, email and chat in French and English
• Assisting players with account management, login and payment-related enquiries
• Troubleshooting issues involving gaming consoles, software and connected devices
• Guiding customers through product setup, installation and synchronization
• Providing assistance before and after product purchases
• Helping customers resolve technical and product-related issues
• Accurately documenting customer interactions and following internal procedures
• Escalating more complex cases when necessary
• Delivering a friendly, professional and customer-focused experience

Conhecimentos

Fluent French

English proficiency

Customer service

Gaming interest

Problem-solving

Descrição da oferta de emprego

RDN CONS in Lisbon, Portugal is seeking a French-speaking Customer Support Agent to join an international gaming project. This onsite role offers a fully paid relocation package and permanent accommodation, plus comprehensive onboarding and product training.

You will support French-speaking players across channels, handling account, product and technical questions, while collaborating with a diverse global team in a modern Lisbon office.