French-Speaking Gaming Support Agent — Lisbon Relocation

RDN CONS; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid relocation

Permanent accommodation

Private health insurance

Meal allowance

Modern Lisbon office

Ongoing training

Career growth

Resumo da oferta

RDN CONS in Lisbon is seeking a French-speaking Customer Support Agent to join an international gaming project. You will assist players with account, product and technical questions across phone, email and chat, delivering friendly, professional support onsite in Lisbon.

This full-time role offers a fully paid relocation package and permanent accommodation, health insurance, meal allowance, and ongoing product training in a multicultural environment.

Qualificações

• Fluent French language proficiency required.
• Good command of English, both written and spoken.
• Strong interest in gaming, technology and electronics.
• Excellent communication and problem-solving skills.
• Experience in customer service or technical support is a plus but not mandatory.

Responsabilidades

• Provide customer support via phone, email and chat in French and English.
• Assist players with account management, login and payment inquiries.
• Troubleshoot gaming consoles, software and connected devices.
• Guide customers through product setup, installation and synchronization.
• Document interactions and follow internal procedures.
• Escalate complex cases when needed.
• Deliver a friendly, professional, customer-focused experience.

Conhecimentos

French language

English language

Gaming passion

Communication skills

Problem-solving

Digital tools

Multitasking

Team spirit

Willingness to learn

Relocation readiness

Descrição da oferta de emprego

RDN CONS in Lisbon is seeking a French-speaking Customer Support Agent to join an international gaming project. You will assist players with account, product and technical questions across phone, email and chat, delivering friendly, professional support onsite in Lisbon.

This full-time role offers a fully paid relocation package and permanent accommodation, health insurance, meal allowance, and ongoing product training in a multicultural environment.