French-Speaking Cs Agent For Gaming Sector -Relocation To Portugal

Rdn Cons; Lisboa; Presencial; EUR 17 000 - 23 000; Tempo integral

Resumo da oferta

Rdn Cons in Lisbon, Portugal, is seeking French-speaking Customer Support Agents to join an international gaming project. This onsite role offers a fully paid relocation package and permanent accommodation.

As a Customer Support Agent you will assist players with account, product and technical questions across phone, email and chat in French and English, delivering a friendly, professional experience.

Qualificações

• Fluent French required.
• Good command of English, both written and spoken.
• Interest in gaming, technology and consumer electronics.
• Experience in customer service or tech support is a plus.
• Willingness to relocate to Lisbon and work onsite.

Responsabilidades

• Assist French-speaking players with account, product and technical questions.
• Provide support via phone, email and chat in French and English.
• Document interactions and escalate complex cases when needed.
• Guide customers through product setup, installation and synchronization.
• Deliver a friendly, professional customer-focused experience.

Conhecimentos

Fluent French

English proficiency

Gaming interest

Strong communication

Problem solving

Team player

Descrição da oferta de emprego

Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?

We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.

This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.

The Role

As a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.

Your responsibilities will include:

• Providing customer support via phone, email and chat in French and English
• Assisting players with account management, login and payment-related enquiries
• Troubleshooting issues involving gaming consoles, software and connected devices
• Guiding customers through product setup, installation and synchronization
• Providing assistance before and after product purchases
• Helping customers resolve technical and product-related issues
• Accurately documenting customer interactions and following internal procedures
• Escalating more complex cases when necessary
• Delivering a friendly, professional and customer-focused experience

What We're Looking For

• Fluent French
• Good command of English, both written and spoken
• Strong interest in gaming, technology and consumer electronics
• Excellent communication and problem-solving skills
• Previous customer service or technical support experience is an advantage, but not mandatory
• Comfortable working with digital tools and learning new systemsAbility to multitask and stay organized in a fast-paced environment
• Positive attitude and strong team spirit
• Willingness to learn and develop new technical skills
• Flexibility to work rotating schedules
• Willingness to relocate to Lisbon and work onsite

What We Offer

• Fully paid relocation package to Portugal
• Permanent accommodation provided
• Comprehensive paid onboarding and product training
• Private health insurance from the first day of employment
• International and multicultural working environment
• Modern office facilities in Lisbon
• Ongoing training and professional development
• Career-growth opportunities within an international organization
• The opportunity to turn your passion for gaming into an international career

Ready for Your Next Adventure?

If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.

French-Speaking CS Agent for Gaming Sector -Relocation to Portugal Lisbon, Lisbon, PT