French-Speaking CS Agent for Gaming Sector -Relocation to Portugal

RDN CONS; Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid relocation

Permanent accommodation provided

Meal allowance

Private health insurance

Onboarding and product training

Resumo da oferta

RDN CONS in Lisbon, Portugal, is seeking a French-speaking Customer Support Agent to assist players with account, product and technical questions across phone, email and chat.

This onsite role includes a fully paid relocation package and permanent accommodation, with onboarding and product training, health insurance, meal allowance and an international, multicultural team.

Qualificações

• Fluent French language skills.
• Strong command of English (written and spoken).
• Great interest in gaming, technology and consumer electronics.
• Excellent communication and problem-solving skills.
• Customer service or technical support experience is a plus but not required.
• Comfortable with digital tools and learning new systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude and strong team spirit.
• Willingness to relocate to Lisbon and work onsite.

Responsabilidades

• Provide customer support via phone, email and chat in French and English.
• Assist players with account management, login and payment queries.
• Troubleshoot issues with gaming consoles, software and connected devices.
• Guide customers through product setup, installation and synchronization.
• Provide assistance before and after product purchases.
• Document customer interactions accurately and follow internal procedures.
• Escalate complex cases when necessary.
• Deliver a friendly, professional, customer-focused experience.

Conhecimentos

Fluent French

Good English

Gaming interest

Excellent communication

Problem-solving

Team spirit

Willingness to relocate

Descrição da oferta de emprego

Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?

We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.

This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.

The Role

As a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.

• Providing customer support via phone, email and chat in French and English
• Assisting players with account management, login and payment-related enquiries
• Troubleshooting issues involving gaming consoles, software and connected devices
• Guiding customers through product setup, installation and synchronization
• Providing assistance before and after product purchases
• Helping customers resolve technical and product-related issues
• Accurately documenting customer interactions and following internal procedures
• Escalating more complex cases when necessary
• Delivering a friendly, professional and customer-focused experience

What We're Looking For

• Fluent French
• Good command of English, both written and spoken
• Strong interest in gaming, technology and consumer electronics
• Excellent communication and problem-solving skills
• Previous customer service or technical support experience is an advantage, but not mandatory
• Comfortable working with digital tools and learning new systems
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and strong team spirit
• Willingness to learn and develop new technical skills
• Flexibility to work rotating schedules
• Willingness to relocate to Lisbon and work onsite

What We Offer

• Fully paid relocation package to Portugal
• Permanent accommodation provided
• Full-time employment
• Comprehensive paid onboarding and product training
• Private health insurance from the first day of employment
• Meal allowance
• International and multicultural working environment
• Modern office facilities in Lisbon
• Ongoing training and professional development
• Career-growth opportunities within an international organization
• The opportunity to turn your passion for gaming into an international career

Ready for Your Next Adventure?

If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.