French-Speaking Frontline Support — Lisbon (On-Site)

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a French-speaking front-line support agent to handle inquiries, solve problems, and ensure customers leave conversations satisfied.

You will stay calm under pressure, contribute to a collaborative team, and decide when issues should be escalated or resolved. On-site work is required; relocation, if any, is discussed directly with the employer. Rolling reviews mean apply soon.

Qualificações

• Fluent in French and able to communicate clearly.
• Experience in customer support is beneficial.

Responsabilidades

• Stay calm and clear with customers even when they're frustrated.
• Contribute to a supportive, collaborative team environment.
• Recognize when something needs escalating versus resolving directly.
• Follow up on open cases rather than letting them sit.

Conhecimentos

French proficiency

Customer support

Organizational skills

EU work eligibility

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a French-speaking front-line support agent to handle inquiries, solve problems, and ensure customers leave conversations satisfied.

You will stay calm under pressure, contribute to a collaborative team, and decide when issues should be escalated or resolved. On-site work is required; relocation, if any, is discussed directly with the employer. Rolling reviews mean apply soon.