French-Speaking Support Agent – Lisbon/Braga (Relocation & Bonus)

Cross Border Talents; Braga; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Performance bonus

Relocation support

Training & development

Central Lisbon/Braga location

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Agent to join our team in Lisbon or Braga. You will support customers across voice and digital channels, acting as a brand ambassador and elevating the customer experience throughout the lifecycle.

A proactive, empathetic communicator with native French and working English is essential. Expect a full-time schedule (40 hours/week) with rotating shifts.

Qualifications

• Native level of French with some English.
• Excellent interpersonal and empathetic communication.
• Proactive attitude and community focus.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.

Responsibilities

• Serve customers via inbound and outbound contacts through voice or digital channels.
• Provide personalized, professional communication to ensure high customer satisfaction.
• Strive for First Contact Resolution and minimize repeat contacts.
• Act as brand ambassador with knowledge of products and commitments; continually learn.
• Create sales and customer retention opportunities through outbound and inbound contacts.

Skills

French (native)

English (basic)

Interpersonal skills

Data analysis

Job description

Cross Border Talents is seeking a French-speaking Customer Support Agent to join our team in Lisbon or Braga. You will support customers across voice and digital channels, acting as a brand ambassador and elevating the customer experience throughout the lifecycle.

A proactive, empathetic communicator with native French and working English is essential. Expect a full-time schedule (40 hours/week) with rotating shifts.