French-Speaking Tech Support — On-Site in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a tech support professional to join their French-speaking team. The role focuses on untangling technical issues and explaining fixes in plain language to non-technical users.

This on-site position offers relocation support where offered, and you will stay current on product changes, escalate when needed, and maintain reasonable resolution times.

Qualificações

• Some prior customer-facing experience is a plus, though not essential.
• Comfortable communicating in French at a professional level.
• Fluent French, written and spoken.
• Reasonably tech-comfortable - happy learning new internal systems.

Responsabilidades

• Stay current on product changes that affect common issues
• Spot recurring issues and flag them upstream
• Balance thoroughness with keeping resolution times reasonable
• Escalate anything beyond first-line scope to the right team

Conhecimentos

French language (spoken & written)

Customer-facing experience

Tech-savvy

Clear communication

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is hiring a tech support professional to join their French-speaking team. The role focuses on untangling technical issues and explaining fixes in plain language to non-technical users.

This on-site position offers relocation support where offered, and you will stay current on product changes, escalate when needed, and maintain reasonable resolution times.