French-Speaking Finance & Payments Operations Specialist

Product Pulse; Porto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Onboarding & training

Career development

Job summary

Product Pulse in Douro is seeking a French-speaking Customer Support Specialist to join our on-site team. You will assist customers by phone, email and chat, handling inquiries about products and services, and ensuring a smooth customer experience.

You will receive paid training, a relocation package, and join a modern, international environment with opportunities for growth and development. Relocation support includes moving and accommodation.

Qualifications

• Fluent in French (C1/C2) written and spoken.
• Good English (B2) for internal communication.
• Strong communication and problem-solving skills.
• Customer-focused and professional attitude.
• Ability to multitask in a high-volume environment.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, and operations.
• Escalate complex cases while maintaining professionalism.
• Document interactions accurately in internal systems.
• Collaborate with colleagues to improve processes and customer experience.
• Follow company policies and procedures while ensuring compliance.
• Maintain high levels of customer satisfaction through timely and effective responses.

Skills

French (C1/C2)

English (B2)

Communication

Problem solving

Interpersonal

Multitasking

Job description

We're partnering with a leading international company to recruit French-speaking Customer Support Specialists for an on-site project in Douro.

In this role, you will provide professional support to customers, handling inquiries, requests, and operational tasks. You will ensure high-quality service, resolving issues efficiently while contributing to a positive customer experience.

Your Role:

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, and operational requests
• Escalate complex cases when necessary while maintaining professionalism
• Document interactions accurately in internal systems
• Collaborate with colleagues to improve processes and customer experience
• Follow company policies and procedures while ensuring compliance
• Maintain high levels of customer satisfaction through timely and effective responses

Your Qualifications:

• Fluent French (C1/C2), both written and spoken
• Good English skills (B2) for internal communication
• Strong communication, problem-solving, and interpersonal skills
• Customer-focused, empathetic, and professional
• Ability to multitask and handle a high volume of inquiries
• Previous experience in customer support or contact centers is a plus
• Team player with a proactive and adaptable attitude

The Offer:

• Full-time on-site role in Douro
• Paid training and structured onboarding
• Relocation package including support for moving and accommodation
• Modern, international, and collaborative work environment
• Career development and growth opportunities within the company
• Health insurance and other employee benefits