French-Speaking Customer Support Specialist — Onsite Lisbon

Concentrix Portugal; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary & performance bonus

Central location in Lisbon

Bring-a-friend referral bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Representative to ensure client expectations are met and to drive excellence in quality and customer journey improvements. This on-site role focuses on delivering professional support across channels, maintaining strong communication, and aligning with performance targets.

The position emphasizes training, career development programs, and a centrally located workplace in Lisbon.

Qualificações

• French written and oral at a high level; fluent in English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Answer questions about ongoing requests and services to meet customer needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Conhecimentos

French

English (B2)

Communication

Active listening

Needs identification

Team player

Proactive

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Representative to ensure client expectations are met and to drive excellence in quality and customer journey improvements. This on-site role focuses on delivering professional support across channels, maintaining strong communication, and aligning with performance targets.

The position emphasizes training, career development programs, and a centrally located workplace in Lisbon.