French-Speaking Customer Service Specialist – Growth

Concentrix Portugal; Lisboa; Presencial; EUR 21 000 - 27 000; Tempo integral

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site operations. You will handle inbound calls, chats, and emails, address inquiries, resolve issues, and ensure accurate information is provided to customers.

The role requires fluent English (B2) and a high level of written and spoken French, strong communication, confidentiality, and teamwork. Concentrix offers training and growth opportunities and a supportive environment.

Qualificações

• High level of French (written and oral)
• Fluent in English (B2)
• Excellent writing and verbal communication skills

Responsabilidades

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Conhecimentos

French (written and oral)

English (B2)

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to join on-site operations. You will handle inbound calls, chats, and emails, address inquiries, resolve issues, and ensure accurate information is provided to customers.

The role requires fluent English (B2) and a high level of written and spoken French, strong communication, confidentiality, and teamwork. Concentrix offers training and growth opportunities and a supportive environment.