French-Speaking Customer Support Specialist, Lisbon (On-site)

Twentooconsulting; Lisboa; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus based on KPIs

Meal allowance

Holiday and Christmas bonuses

Health insurance

Relocation support for EU citizens

Descripción de la vacante

Twentooconsulting in Lisbon, Portugal, is seeking a Customer Support Agent to provide frontline assistance via inbound calls, chats and emails to Level 1 contacts. The role is full-time and on-site, based in Santos, Lisbon, with rotation shifts as needed.

You will explain winnings to bettors, manage user accounts and assist with login issues, while identifying and elevating issues and crafting clear, accurate responses using prepared templates.

Formación

• Native or C2 level French
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Portugal or willing to relocate to Lisbon
• Available for on-site work in Santos, Lisbon, on rotational shifts

Responsabilidades

• Provide customer support via inbound calls, chats and emails to Level 1 contacts
• Explain winnings to bettors
• Manage user accounts and assist with login issues
• Identify and elevate issues appropriately
• Write clear, accurate responses and customise prepared templates for customer communications

Conocimientos

French (C2)

Customer service

Troubleshooting

Problem solving

Educación

High school diploma

Descripción del empleo

Twentooconsulting in Lisbon, Portugal, is seeking a Customer Support Agent to provide frontline assistance via inbound calls, chats and emails to Level 1 contacts. The role is full-time and on-site, based in Santos, Lisbon, with rotation shifts as needed.

You will explain winnings to bettors, manage user accounts and assist with login issues, while identifying and elevating issues and crafting clear, accurate responses using prepared templates.