Lisbon On-site Portuguese Support Advisor

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Cross Border Talents in Lisbon is seeking a Portuguese Customer Support Advisor to assist customers via calls, live chat, email and social channels. You will help with account setup, verification, sign-in issues, and general platform guidance, acting as a trusted consultant in the sports betting space.

Fluent Portuguese (native) and English (B2) are required, and you should be tech-savvy, a quick learner, and capable of working on a 40-hour week with rotating shifts on site.

Qualifications

• Portuguese (native) and English (B2) proficiency required.

Responsibilities

• Provide customer assistance via incoming calls, live chat, email, and social channels.
• Offer prompt and effective solutions for account setup, verification, sign-in issues, financial matters and general guidance.
• Serve as a knowledgeable consultant for customers in the sports industry.
• Respond quickly to customer inquiries and complaints via multiple channels.
• Build sustainable relationships and trust with customers through open communication.
• Provide exceptional service while adhering to company policies.

Skills

Sports interest

Team player

Typing / MS Office

Tech-savvy

Explain concepts

Customer service exp

Rotational shifts

Job description

Cross Border Talents in Lisbon is seeking a Portuguese Customer Support Advisor to assist customers via calls, live chat, email and social channels. You will help with account setup, verification, sign-in issues, and general platform guidance, acting as a trusted consultant in the sports betting space.

Fluent Portuguese (native) and English (B2) are required, and you should be tech-savvy, a quick learner, and capable of working on a 40-hour week with rotating shifts on site.