French-Speaking Customer Support Specialist (Lisbon)

Mollie; Lisboa; Presencial; EUR 32 000 - 42 000; Tempo integral

Resumo da oferta

Mollie in Lisbon is hiring a Business Support Specialist for French-speaking customers. You will be the frontline contact, handling live chat, email, and phone inquiries to help merchants succeed and grow.

Join a growing team, advise customers on Mollie products, and contribute to enhancing the overall customer experience with clear, proactive communication. Growth opportunities and performance feedback are emphasized.

Qualificações

• 1 year of experience in (customer) support.
• Fluent in French and English.
• Able to adapt to changing environments.
• Fast learner and clear communicator.

Responsabilidades

• Be the first point of contact across live chat, email, and phone to resolve inquiries quickly.
• Advise customers on Mollie products to grow their online and offline presence and revenue.
• Provide actionable feedback to internal teams to improve the customer experience.
• Listen to customer feedback and align support efforts with Mollie’s mission.

Conhecimentos

Customer support

Communication

Adaptability

Descrição da oferta de emprego

Mollie in Lisbon is hiring a Business Support Specialist for French-speaking customers. You will be the frontline contact, handling live chat, email, and phone inquiries to help merchants succeed and grow.

Join a growing team, advise customers on Mollie products, and contribute to enhancing the overall customer experience with clear, proactive communication. Growth opportunities and performance feedback are emphasized.