German-Speaking Customer Support Specialist

Mollie; Lisboa; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Mollie is seeking a Business Support Specialist in Lisbon to engage with German-speaking merchants, delivering proactive support and product guidance. You will help customers grow by resolving inquiries across chat, email, and phone while learning Mollie's platform inside out.

The role emphasizes a customer-obsessed mindset, rapid problem-solving, and clear communication. A strong English/German foundation and adaptability are essential for success in a fast-growing fintech team.

Qualifications

• Fluent in German and English.
• At least 1 year of experience in (customer) support.
• Ability to easily adapt to changing environments and quickly grasp new information and processes.
• A fast learner who can take on complex problems and rapidly find solutions.
• An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
• Nice to have: beginner to experienced professional—drive to deliver impact for our customers.

Responsibilities

• Be the first point of contact for merchants, providing excellent support to help them succeed.
• Be the voice of the customer; use feedback to drive improvements within Mollie.
• Listen, solve problems quickly, and contribute to the customer experience.
• Join a growing Lisbon team to own the success of our merchant base.
• Act as first contact across chat, email, phone to resolve inquiries quickly.
• Advise customers on Mollie products to fit their activities and boost revenue.
• Provide actionable feedback to improve customer experience and propose solutions.
• Listen to feedback and align support with Mollie's customer-obsessed mission.

Skills

Fluent German and English

Job description

Mollie is seeking a Business Support Specialist in Lisbon to engage with German-speaking merchants, delivering proactive support and product guidance. You will help customers grow by resolving inquiries across chat, email, and phone while learning Mollie's platform inside out.

The role emphasizes a customer-obsessed mindset, rapid problem-solving, and clear communication. A strong English/German foundation and adaptability are essential for success in a fast-growing fintech team.