French Customer Support In Lisbon

Rocket Stars; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Rocket Stars in Lisbon is seeking a friendly, French-speaking customer service agent to join our global team and deliver top-tier support across phone, email, and live chat. You will assist customers with orders, returns, and account management, ensuring satisfaction and loyalty through clear communication and proactive problem solving.

As part of a fast-growing team, you will collaborate with internal departments to resolve complex issues, maintain up-to-date product knowledge, and provide

Qualificações

• Fluent French communication and excellent customer service skills.
• Experience in customer support or service roles is preferred.

Responsabilidades

• Handle inquiries via phone, email, and live chat in French.
• Troubleshoot and resolve product-related issues with clear guidance.
• Assist customers with orders, returns, and account management to ensure a seamless experience.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain strong product knowledge to assist customers effectively.
• Provide feedback on customer concerns to help improve service quality.

Conhecimentos

French language

Customer service

Descrição da oferta de emprego

Are you passionate about providing excellent customer service and assisting users in their needs?

Join a global team and provide top-tier support to French-speaking customers in Lisbon, ensuring

satisfaction and loyalty while maintaining the highest standards of service.

Handle customer inquiries and support requests via phone, email, and live chat in French.

Troubleshoot and resolve product-related issues, providing clear and helpful guidance.

Assist customers with orders, returns, and account management to ensure a seamless experience.

Collaborate with internal teams to resolve complex issues and improve service delivery.

Maintain a high level of product knowledge to assist customers effectively.

Provide feedback and insights on customer concerns to help improve the service