Swedish-Speaking Customer Support Specialist

Mollie; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Mollie is hiring a Business Support Specialist in Lisbon for Swedish-speaking customers. You will be the frontline voice helping merchants succeed and grow by delivering outstanding, proactive support and by translating feedback into product improvements.

The role emphasizes fast learning, clear communication, and adaptability in a dynamic fintech environment. Fluency in Swedish and English is required, with 1+ year of customer support experience.

Qualificações

• Fluent in Swedish and English.
• At least 1 year of experience in (customer) support.
• Ability to easily adapt to changing environments.
• A fast learner who can take on complex problems and rapidly find solutions.
• An easy communicator with a knack for clarifying complex topics and maintaining a human connection.
• Nice to have: beginner to experienced professional—drive to deliver impact for our customers.

Responsabilidades

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
• Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
• Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.

Conhecimentos

Swedish language

English language

Customer support

Descrição da oferta de emprego

Mollie is hiring a Business Support Specialist in Lisbon for Swedish-speaking customers. You will be the frontline voice helping merchants succeed and grow by delivering outstanding, proactive support and by translating feedback into product improvements.

The role emphasizes fast learning, clear communication, and adaptability in a dynamic fintech environment. Fluency in Swedish and English is required, with 1+ year of customer support experience.