French-Speaking Customer Support Pro - Lisbon (Full-Time)

Work; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Work is seeking a French-speaking Customer Support Advisor in Lisbon to join an international service team. You will handle multi-channel inquiries, assist with product questions and order management, and support post-sales issues to ensure exceptional customer satisfaction.

This full-time permanent role offers onboarding, an engaging multicultural environment, and opportunities for growth within a dynamic project based in Lisbon.

Qualificações

• Native-level French required.
• Good command of English.
• Previous customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Good computer literacy and ability to work across multiple systems.
• Strong problem-solving skills and attention to detail.
• Adaptable and comfortable working in an international and fast-paced environment.

Responsabilidades

• Provide customer support via phone, email, and chat
• Assist customers with product-related questions and order inquiries
• Handle post-sales requests and ensure timely issue resolution
• Deliver accurate information while maintaining high level of customer satisfaction
• Build positive customer relationships through professional and empathetic communication
• Accurately document customer interactions and follow internal procedures
• Collaborate with international teams to provide seamless customer support
• Contribute to maintaining service quality and achieving team performance goals

Conhecimentos

French native

English proficiency

Descrição da oferta de emprego

Work is seeking a French-speaking Customer Support Advisor in Lisbon to join an international service team. You will handle multi-channel inquiries, assist with product questions and order management, and support post-sales issues to ensure exceptional customer satisfaction.

This full-time permanent role offers onboarding, an engaging multicultural environment, and opportunities for growth within a dynamic project based in Lisbon.