French-Speaking Customer Support Specialist – Hybrid

Siemens; Amadora; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid model

Home office budget

Health insurance

Learning platforms

Volunteer initiatives and discounts

Resumo da oferta

Siemens Global Business Services (GBS) in Portugal seeks a bilingual French/English service desk specialist to support clients and internal teams across Europe. You will handle requests, manage tickets, and coordinate interventions with multiple Siemens tools and stakeholders.

We value proactivity, accuracy, and a customer-centric mindset, with a hybrid work model and benefits that support well-being and professional growth. Fluency in French and English is essential for this role.

Qualificações

• Proficiency in French at C2 level or higher is mandatory.
• English is required for communication with Siemens delivery centers and other teams.
• SAP knowledge in MM/FI/SD is a plus.
• Good knowledge of Microsoft Office (Outlook, Excel, Word).
• Service attitude, customer-oriented and problem-solving mindset.
• Strong communication skills, both oral and written.
• Accuracy and ability to multi-task are important.
• Strong work ethic – we act in the name of Siemens.

Responsabilidades

• Receive client requests via phone or email for interventions.
• Open tickets in the Corporate GSP tool and update client files as needed.
• Create unknown clients in the Corporate GMDM tool to import into GSP.
• Reassure and inform clients via email or phone.
• Clarify technical requests to prepare offers in the iQuote tool before sending.
• Schedule and confirm interventions with stakeholders using GSP.
• Call concerned clients if needed.
• Handle the administrative part of interventions (solvency checks, HSE, travel prep in Concur, reports in GSP).

Conhecimentos

French language proficiency

English proficiency

Customer service mindset

Strong communication

Multitasking

Attention to detail

Problem-solving

Strong work ethic

Ferramentas

SAP MM/FI/SD

Microsoft Office

GSP tool

GMDM tool

Concur

Descrição da oferta de emprego

Siemens Global Business Services (GBS) in Portugal seeks a bilingual French/English service desk specialist to support clients and internal teams across Europe. You will handle requests, manage tickets, and coordinate interventions with multiple Siemens tools and stakeholders.

We value proactivity, accuracy, and a customer-centric mindset, with a hybrid work model and benefits that support well-being and professional growth. Fluency in French and English is essential for this role.