Customer Service Support Operator - French Speaker (m/f/d)

Siemens; Amadora; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid model

Home office budget

Health insurance

Learning platforms

Volunteer initiatives and discounts

Resumo da oferta

Siemens Global Business Services (GBS) in Portugal seeks a bilingual French/English service desk specialist to support clients and internal teams across Europe. You will handle requests, manage tickets, and coordinate interventions with multiple Siemens tools and stakeholders.

We value proactivity, accuracy, and a customer-centric mindset, with a hybrid work model and benefits that support well-being and professional growth. Fluency in French and English is essential for this role.

Qualificações

• Proficiency in French at C2 level or higher is mandatory.
• English is required for communication with Siemens delivery centers and other teams.
• SAP knowledge in MM/FI/SD is a plus.
• Good knowledge of Microsoft Office (Outlook, Excel, Word).
• Service attitude, customer-oriented and problem-solving mindset.
• Strong communication skills, both oral and written.
• Accuracy and ability to multi-task are important.
• Strong work ethic – we act in the name of Siemens.

Responsabilidades

• Receive client requests via phone or email for interventions.
• Open tickets in the Corporate GSP tool and update client files as needed.
• Create unknown clients in the Corporate GMDM tool to import into GSP.
• Reassure and inform clients via email or phone.
• Clarify technical requests to prepare offers in the iQuote tool before sending.
• Schedule and confirm interventions with stakeholders using GSP.
• Call concerned clients if needed.
• Handle the administrative part of interventions (solvency checks, HSE, travel prep in Concur, reports in GSP).

Conhecimentos

French language proficiency

English proficiency

Customer service mindset

Strong communication

Multitasking

Attention to detail

Problem-solving

Strong work ethic

Ferramentas

SAP MM/FI/SD

Microsoft Office

GSP tool

GMDM tool

Concur

Descrição da oferta de emprego

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be…

• Receive client requests (external or internal) for interventions via phone (AWS), email (Outlook), etc;
• Open tickets in the Corporate GSP tool, updating the client file if necessary (address, email, phone number, SAP numbers, installed equipment, etc.);
• Create unknown clients in the Corporate GMDM tool in order to import them into GSP;
• Reassure and inform clients (via email or phone);
• Clarify the technical request to prepare the offer in the Corporate iQuote tool before sending it to the client;
• Schedule/confirm interventions with stakeholders using the Corporate GSP tool;
• Call the concerned clients if needed;
• Manage the administrative part of the intervention (solvency check via GMDM/GSP, HSE requirements in GSP, clarification of the iQuote/GSP order, travel preparation using the Corporate Concur tool, report management in GSP, etc.).

We are looking for someone with…

• Mandatory: Proficiency in French- minimum C2 level (able to communicate freely with customers and sales managers);
• English is required to communicate with Siemens delivery centers and others;
• SAP knowledge (Module MM/FI, - SD) will be a plus;
• Enjoy working with several Siemens specific IT tools;
• Good knowledge of Microsoft Office (Outlook, Excel, Word);
• Service Attitude, customer oriented and problem-solving mindset;
• Strong communication skills (both orally and writing);
• Accuracy and ability to multi-task will help make you a success;
• Strong work ethic - we are always acting in name of Siemens.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!