Customer Service Support Operator - French Speaker (m/f/d)

Siemens; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work model

Continuous development opportunities

Resumo da oferta

Siemens in Lisboa is seeking candidates proficient in French for a client management role in their GBS Western Europe and Africa Hub. You will be responsible for handling client requests and ensuring accurate administrative processes.

The position offers a hybrid working model with extensive health benefits and opportunities for continuous development. Candidates should possess strong communication skills and a customer-oriented mindset, along with a solid understanding of relevant IT tools. Join us in fostering a diverse and inclusive environment at Siemens.

Qualificações

• Minimum C2 level proficiency in French.
• Good command of English for communication with delivery centers.
• Enjoyment of working with Siemens specific IT tools.
• Strong work ethic and problem-solving mindset.

Responsabilidades

• Receive and manage client requests via phone and email.
• Open and update client tickets in the Corporate GSP tool.
• Create clients in the Corporate GMDM tool.
• Clarify technical requests to prepare offers.

Conhecimentos

Proficiency in French – minimum C2 level

English communication

SAP knowledge (Module MM/FI, SD)

Good knowledge of Microsoft Office

Strong communication skills

Customer oriented

Accuracy and ability to multi-task

Ferramentas

Corporate GSP tool

Corporate GMDM tool

Corporate Concur tool

Descrição da oferta de emprego

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After‑Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries.

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order‑to‑delivery processes up to after‑sales support. With our end‑to‑end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Your mission will be:

• Receive client requests (external or internal) for interventions via phone (AWS), email (Outlook), etc.
• Open tickets in the Corporate GSP tool, updating the client file if necessary (address, email, phone number, SAP numbers, installed equipment, etc.).
• Create unknown clients in the Corporate GMDM tool in order to import them into GSP.
• Reassure and inform clients (via email or phone).
• Clarify the technical request to prepare the offer in the Corporate iQuote tool before sending it to the client.
• Schedule/confirm interventions with stakeholders using the Corporate GSP tool.
• Call the concerned clients if needed.
• Manage the administrative part of the intervention (solvency check via GMDM/GSP, HSE requirements in GSP, clarification of the iQuote/GSP order, travel preparation using the Corporate Concur tool, report management in GSP, etc.).

We are looking for someone with:

• Mandatory: Proficiency in French – minimum C2 level (able to communicate freely with customers and sales managers).
• English is required to communicate with Siemens delivery centers and others.
• SAP knowledge (Module MM/FI, - SD) will be a plus.
• Enjoy working with several Siemens specific IT tools.
• Good knowledge of Microsoft Office (Outlook, Excel, Word).
• Service Attitude, customer oriented and problem‑solving mindset.
• Strong communication skills (both orally and writing).
• Accuracy and ability to multi‑task will help make you a success.
• Strong work ethic – we are always acting in name of Siemens.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget – because balance fuels performance.
• Health & Well‑being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world‑class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!