French Customer Specialist in Lisbon

BlueView Talent; Oeiras; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Competitive salary

Job summary

BlueView Talent is seeking a Customer Specialist to join our dynamic international team. You will be the first point of contact for customers, delivering professional support via phone, email, chat and other channels to ensure a smooth experience from first contact to resolution.

Required languages are French (C1/C2) and English (B2). EU citizenship or Portuguese residency is needed, along with strong communication, analytical and proactive traits for a travel-focused role and career growth.

Qualifications

• Fluent French (C1/C2) and English (B2) language proficiency.
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to grow in travel.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Understand customer needs and offer accurate, clear information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive approach.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.

Skills

French (C1/C2)

English (B2)

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment