French Speaking Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Relocation package

Training & development

Job summary

Kats Recruitment is seeking a French-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal. You will be the front-line contact for French-speaking customers across France, Belgium, and Switzerland, handling inquiries via phone, email, and live chat from a modern Lisbon office.

The ideal candidate is fluent in French with strong English, has a customer-centric mindset, and can work full-time on a rotating shift.

Qualifications

• Native or near-native fluency in French (C1/C2).
• Good working proficiency in English (B2) for internal communications, training, and systems navigation.
• Strong verbal and written communication skills with high active listening ability.
• Customer-centric mindset with patience, empathy, and systematic problem-solving skills.
• Comfortable working across multiple digital applications, ticketing tools, and browser-based systems.
• Flexibility to work full-time across rotational shifts.
• Prior experience in customer support is an asset, but motivated entry-level candidates are welcome.
• Residing in Lisbon or willing to relocate to Portugal.

Responsibilities

• Deliver friendly, professional, and empathetic customer care in French via phone, email, and live messaging.
• Assist customers with account configurations, order management, billing inquiries, deliveries, and returns.
• Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
• Maintain consistently high standards of customer satisfaction (CSAT), service quality, and response metrics.
• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
• Escalate complex technical, billing, or operational issues to senior support teams as needed.
• Collaborate with colleagues and team leads to drive continuous service improvements.

Skills

French fluency

English (B2+)

Customer-centric

Active listening

Communication skills

Problem solving

CRM familiarity

Lisbon resident / relocate

Tools

CRM systems

Ticketing tools

Job description

French Speaking Customer Support Specialist | Lisbon (On-Site)

Job Description

We are recruiting French-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal, delivering premium customer service for an international consumer brand in partnership with a global business solutions provider.
In this role, you will be the front-line contact for French-speaking customers across France, Belgium, and Switzerland. Operating from a modern office hub in Lisbon, you will handle inquiries across digital and voice channels, assist with product and account administration, resolve technical or order issues, and ensure a smooth, high-quality user experience.

Your Role

• Deliver friendly, professional, and empathetic customer care in French via phone, email, and live messaging.
  


• Assist customers with account configurations, order management, billing inquiries, deliveries, and returns.
  


• Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
  


• Maintain consistently high standards of customer satisfaction (CSAT), service quality, and response metrics.
  


• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
  


• Escalate complex technical, billing, or operational issues to senior support teams as needed.
  


• Collaborate with colleagues and team leads to drive continuous service improvements.
  

Your Qualifications

• Native or near-native fluency in French (C1/C2 level), both written and spoken.
  


• Good working proficiency in English (B2 level or higher) for internal communications, training, and systems navigation.
  


• Strong verbal and written communication skills with high active listening ability.
  


• Customer-centric mindset with patience, empathy, and systematic problem-solving skills.
  


• Comfortable working across multiple digital applications, ticketing tools, and browser-based systems.
  


• Flexibility to work full-time across rotational shifts.
  


• Prior experience in customer support, contact centers, hospitality, or retail is an asset, but motivated entry-level candidates are welcome.
  


• Residing in Lisbon or motivated to relocate to Portugal.
  

The Offer

• Work Location & Model: Full-time, 100% on-site role at a modern office facility in Lisbon, Portugal.
  


• Work Schedule: 40 hours per week on a rotational shift schedule covering Monday through Sunday (with 2 scheduled rest days per week).
  


• Compensation & Bonuses: Competitive monthly base salary package (paid over 14 installments per year in accordance with Portuguese labor regulations), plus monthly performance-related bonuses.
  


• Allowances & Perks: Daily meal allowance paid via a dedicated card, plus statutory holiday and Christmas allowances.
  


• Health & Wellbeing: Comprehensive private health insurance coverage effective after initial onboarding.
  


• Relocation Package: Full relocation assistance for eligible candidates moving to Portugal, including flight ticket reimbursement, initial company accommodation upon arrival, airport pickup, and dedicated administrative support for obtaining local tax (NIF) and social security registrations.
  


• Training & Development: Fully paid initial training program with ongoing coaching, quality mentorship, and clear internal career development opportunities.