French Speaking Customer Support Representative (on-site)

Ignite; Cascais; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

Attendance bonus

Meal stipend

Shift premiums

Professional growth

Resumo da oferta

Ignite in Lisbon, Portugal, is seeking a Payment Support Specialist fluent in French to join our on-site FinTech team. You will assist corporate clients with digital payment services, troubleshoot issues, and communicate in French and English while upholding high service standards.

The role is full-time, based in a central office, with onboarding provided and opportunities for growth within an international environment. Prior FinTech experience is not required.

Qualificações

• Fully fluent in written and spoken French with working English proficiency for corporate use.
• High digital literacy and a proactive approach to troubleshooting.
• Strong interpersonal skills with a client-focused mindset.

Responsabilidades

• Provide timely support to corporate clients via phone, email, and live chat about digital payment services.
• Identify and fix software issues, payment errors, access problems and user management requests.
• Explain complex financial and technical details to French-speaking business accounts.
• Collaborate with second-tier technical support to escalate and resolve complex issues.
• Maintain accurate logs and ticket summaries in French and English.

Conhecimentos

French fluency

English proficiency

Customer service mindset

Technical troubleshooting

Descrição da oferta de emprego

• Hours & Schedule: Full-time (40 hours per week)

Payment Support Specialist (French Speaking)

• Work Location: Lisbon, Portugal
• Work Setup: On-site (modern, centrally located office)
• Hours & Schedule: Full-time (40 hours per week)
• Target Market: French commercial market / FinTech account

Position Summary

Are you ready to advance your career with an international industry leader? We are seeking client-focused professionals to serve as Payment Support Specialists on an engaging corporate account in Lisbon, Portugal. Working on-site from a modern, central facility, this full-time position places you at the center of a major FinTech operation serving French business clients. You will act as a primary brand representative, assisting client accounts, resolving platform queries, and fostering lasting business partnerships. Comprehensive, fully paid onboarding is provided upon hire, so previous FinTech experience is not required.

Main Operational Tasks

• Client Guidance: Deliver timely, expert support to corporate clients via phone, email, and live chat regarding digital payment services.
• Technical Troubleshooting: Identify and fix software bugs, payment errors, access issues, and user management requests.
• Simplifying Information: Explain complex financial, technical, and procedural details in clear, accessible French to business accounts.
• Team Collaboration: Partner closely with second-tier technical support teams to elevate, track, and resolve complex issues.
• Data Documentation: Maintain accurate, up-to-date interaction logs and ticket summaries in French and English within internal software.

Applicant Requirements

• Language Proficiency: Fully fluent in written and spoken French (C1 level or higher) with working English proficiency (B2 level) for corporate applications and internal teamwork.
• Technical Aptitude: High digital literacy, a curious mindset, and a strong affiliation for technical troubleshooting.
• Client Focus: Exceptional interpersonal abilities with a dedication to assisting corporate clients effectively.
• Account Interest: Strong enthusiasm for working within an international corporate environment with varied client needs.

Compensation & Perks

• Base Remuneration: €930 paid over 14 monthly installments annually (includes required holiday and Christmas bonus pay).
• Attendance Incentive: A €100 monthly bonus tied to reliable attendance and punctuality.
• Daily Meal Stipend: €7.63 tax-exempt meal allowance for every worked day.
• Shift Premiums: Additional statutory compensation for weekend or evening shifts per Portuguese labor standards.
• Health & Protection: Full private health and life insurance plans included from the start.
• Professional Growth: Clear internal promotion channels supported by regular performance reviews and ongoing development.

Relocation & Support

• Housing: Temporary accommodation in a fully furnished, shared company apartment with a dedicated private bedroom during your transition.
• Administrative Guidance: Step-by-step help from our mobility team to secure your tax number (NIF), establish a local bank account, and complete social security setup.