French speaking Customer Support Agent in Lisbon

The Lemon Consulting; Lisboa; Presencial; EUR 9400 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and wellbeing initiatives

Monthly meal allowance

Complexity bonus of €65

Health insurance

7.63 per day net meal allowance

Comprehensive initial training and on-

Resumo da oferta

The Lemon Consulting seeks a Customer Support Agent for an on-site role in Lisbon, Portugal. This 6-month fixed-term contract offers a monthly salary of €930, paid across 14 salaries, with comprehensive onboarding and ongoing coaching to ensure readiness in a fast-paced support environment.

Responsibilities include handling multi-channel customer inquiries, verifying account details, and ensuring accurate case documentation while maintaining high satisfaction.

Qualificações

• Native / fluent in French both verbal and written (C2 considered).
• Fluent in English at C1 level or higher.
• At least 1 year of experience in customer service.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.

Responsabilidades

• Provide responsive and professional support to business customers across Phone, Email, and Chat.
• Assist clients with account-related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

Conhecimentos

French language

English (C1)

Customer service

Attention to detail

Problem solving

Multichannel support

Ferramentas

CRM systems

Descrição da oferta de emprego

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

930 EUR per month (x14 salaries)

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
• Assist clients with account-related queries, including identity verification and account information confirmation
• Adhere to regulatory guidelines and internal procedures as directed by the client
• Troubleshoot issues and offer effective solutions tailored to customer needs
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
• Maintain accurate documentation of interactions and updates in internal systems
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Native / fluent in French both verbal and written. Fluent in English (C1 level)
• At least 1 year of experience in customer service, with a strong customer-centric approach
• High attention to detail and accuracy in handling customer information
• Proficiency with automated customer support tools and platforms (preferred)
• Ability to analyze problems, think critically, and resolve issues independently
• Friendly, professional, and proactive approach to customer service
• Experience across various industries such as retail, banking, or general customer support is beneficial
• Comfortable working in rotating shifts and full-time on-site schedules
• Adaptable and flexible to changing procedures, technologies, and customer expectationsli>
• Ability to work on 24/7 shift rotation.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• "Complexity bonus of €65
  Health insurance
  7.63 per day net meal allowance"