French Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life coverage starting from日日

Housing relocation support

Structured career progression

Attendance incentive

Daily meal stipend

Resumo da oferta

Ignite is seeking a Payment Support Specialist to join our Lisbon office. The role is on-site, full-time, supporting French-speaking business accounts in a dynamic FinTech context across France. You will resolve software inquiries, assist corporate clients, and contribute to strong client relationships.

Initial training is fully paid, and prior FinTech experience is not required. Based in a modern central Lisbon office, you will work with cross-functional teams, documenting cases in both French

Qualificações

• Fluent in French (C1/C2) with upper-intermediate English (B2)
• Strong interpersonal skills for professional client experiences
• Interest in international corporate FinTech environment

Responsabilidades

• Provide fast, high-quality support to business accounts via phone, chat, and email regarding electronic payment products.
• Troubleshoot software issues, transaction holds, login problems, and administrative account changes.
• Explain complex software functions, policies, and financial details in clear French.
• Collaborate with tier-two engineers to resolve high-priority issues.
• Document client interactions and ticket solutions in CRM in both French and English.

Conhecimentos

French language (C1/C2)

English (B2)

Technical troubleshooting

Customer service

CRM usage

Ferramentas

CRM software

Descrição da oferta de emprego

Payment Support Specialist (French Speaking)

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Eager to build an exciting international career with a prominent global company? We are seeking dedicated service specialists for the role of Payment Support Specialist supporting a dynamic enterprise project in Lisbon, Portugal. Positioned on-site in a state-of-the‑art office in central Lisbon, this full-time role places you at the core of a major financial technology service serving business accounts across France. You will act as an essential brand ambassador, resolving software inquiries, supporting corporate clients, and strengthening business ties. You will receive extensive, 100% paid initial training, meaning prior experience in FinTech is completely optional.

Main Operational Tasks

• Client Guidance: Deliver rapid, high‑quality assistance to business accounts via phone, chat, and email regarding electronic payment products.


• Technical Troubleshooting: Investigate and resolve software errors, transaction holds, login issues, and administrative account changes.


• Simplifying Information: Break down technical software functions, policy guidelines, and financial details into easy‑to‑understand French.


• Team Collaboration: Partner with tier‑two technical engineers and escalation handlers to track and solve high‑priority issues.


• Data Documentation: Maintain thorough, organized logs of client interactions and ticket solutions in both French and English inside company CRM software.

Applicant Requirements

• Language Proficiency: High fluency in French (C1/C2 level) paired with upper‑intermediate English (B2 level) for team alignment and software navigation.


• Technical Aptitude: Advanced digital literacy, a curious analytical mind, and comfort managing technical troubleshooting workflows.


• Client Focus: Strong interpersonal capabilities focused on delivering exceptional, professional client experiences.


• Account Interest: Solid interest in working in an international corporate setting managing diverse business needs.

Compensation & Perks

• Base Remuneration: €930 monthly base rate paid out 14 times per year (including statutory holiday and Christmas allowances).


• Attendance Incentive: €100 monthly attendance incentive rewarding punctual and consistent workplace presence.


• Daily Meal Stipend: €7.63 daily meal allowance added for every shift worked.


• Shift Premiums: Mandatory extra compensation for shift work covering evenings or weekends per local labor laws.


• Health & Protection: Full private health and life coverage starting from your first day of employment.


• Professional Growth: Structured career progression routes backed by formal skill development and regular performance evaluations.

Relocation & Support

• Housing: Relocation support including temporary placement in a fully equipped shared company flat with your own private bedroom.


• Administrative Guidance: Dedicated assistance with local paperwork, including tax identification (NIF) acquisition, bank account setup, and social security registration.